A UK-based online bank that provided multicurrency accounts for cross-border European transactions. The client wanted to enhance their customer on-boarding experiences and improve their CLM process.
Corporate, Wholesale and Investment Banking
CLM Process Efficiency
Lysis successfully compiled road maps and designed effective, bespoke processes in three main areas:
1 - improving the customer on-boarding experience,
2 - enhancing on-going transaction monitoring and
3 - streamlining the off-boarding process.
The on-boarding experience included creating/uplifting the following elements: a pre-on-boarding assessment, a KYC questionnaire, an Ultimate Beneficial Owner check, screening, defining a Quality Assurance process, and finally, creating an escalation process. All these elements were linked with a robust AML/CTF framework. The on-going transaction monitoring process was refined by reviewing rules that drive the amount of hits, as well as the process for KYC refresh. Finally, the off-boarding process was streamlined which reduced touch points and resulted in a more efficient and standardised process.
A significant reduction in on-boarding time with less friction points, improved overall customer on-boarding experience, and an efficient and standardised end-to-end CLM process.
A major credit card company and regulated PSP with global reach approached Lysis to uplift their transaction monitoring framework and operational controls.
Lysis provided project management, senior & junior BA and domain expert expertise for a Fen-E to Fen-X Fenergo migration. Our team worked with client stakeholders.
A crypto asset custodian based in the U.K. with global reach approached Lysis with the request to assist them with the process to obtain registration from the FCA which would enable them to operate in the UK market as a crypto asset business. Due to the holding company’s strong global footprint, part of the FCA requirements for registration included the need for a UK based money laundering reporting officer (MLRO).
